Data not syncing

Steps to take when changes on one device don’t appear on another.

Check your connection

Sync requires an internet connection. Make sure both devices are online.

Force a sync

Pull down on any list to trigger a manual sync on iOS and Android. On the web, press Ctrl+R (or Cmd+R on Mac) to reload.

Still not syncing?

1. Sign out of the affected device (Settings → Security → Devices → Revoke)
2. Sign back in
3. Wait up to 5 minutes for the initial sync to complete

Large libraries (thousands of photos or files) can take longer on the first sync. Leave the app open in the foreground.

Check service status

Visit status.enbox.me to see if there is a known outage.