Contact support
Get in touch with the Enbox team for issues not covered in the help center.
Before contacting us
Check the service status page for known issues, and search the help center — most questions are answered here.
How to reach us
| Channel | Response time | Available to |
|---|---|---|
| In-app chat | < 4 hours | Business plan |
| < 24 hours | All plans | |
| Community forum | Best effort | All plans |
Email support
Send a message to support@enbox.me. Include:
- Your account email
- The device and OS version
- A description of the issue and steps to reproduce it
- Any error messages or screenshots
Never include your master password in a support request. We will never ask for it.